AWL Return Policy

Take advantage of our fair and easy return policy that gives agents credit for invalid leads. We provide you with a full 10 days to return a lead.

We can credit your account FULL PRICE for the following reasons:

  • All numbers provided are disconnected, fax or "wrong number"
  • Lead is a duplicate already received from All Web Leads within the past 30 days
  • Contact is another agent testing the system
  • Contact is a student researching a school project
  • The contact information is obviously incorrect upon initial inspection (Mickey Mouse, asdf asdf, etc)
  • A language barrier exists with the contact
  • Service Plan Membership Only: Consumer insured by my primary carrier

To return a lead, simply log into your online account and select the lead ID return for credit and click on the "Return Lead" button within the lead details. Select from the drop-down menu the appropriate reason for returning the lead.

All leads submitted for credit are independently verified to ensure they are valid and meet the return criteria. We make up to 5 attempts at different times of the day over 2 days to verify leads submitted for credit.

Leads are verified during normal business hours, Monday through Friday. Please allow up to 10 business days to validate a lead for credit. Credits for leads covered under the Return Policy are applied towards your account balance immediately.

Credits for bad leads are applied towards your account balance and are good towards future lead purchases only.

Please note that we can only credit for the reasons listed above.