Lead Return Policy
We want you to be well informed. Rather than hide our Return Policy from our customers, we have made it easily accessible for your review. Please make sure you understand which leads may be submitted for credit.
To return a lead, simply log into your online account and select the lead you need to return for credit. Select from the drop-down the appropriate reason for returning the lead, and please be sure to provide us with as much information as possible in the comment box to help us improve our system.
We want you to have sufficient time to work your leads, so we provide you with a full 30 days to return a lead.
| We can credit your account FULL PRICE for the following reasons: |
|---|
| All numbers provided are disconnected, fax, or "wrong number" |
| Lead is a duplicate already received from AllWebLeads |
| Contact is another agent testing the system |
| Contact is a student researching a school project |
| The contact information is obviously incorrect upon initial inspection (Mickey Mouse, asdf asdf, etc.) |
| A language barrier exists with the contact |
All leads are independently verified to ensure they are valid and meet the return criteria. We make up to 2 attempts at different times of the day to verify leads submitted for credit.
Leads are verified during normal business hours, Monday through Friday. Please allow up to 5 business days to validate a lead for credit. Credits for leads covered under the Return Policy are applied towards your account balance immediately.
Credits for bad leads are applied towards your account balance, and are good towards future lead purchases only.
Please note that we can only credit for the reasons listed, above.