A code of conduct for cellphone usage

Posted on: Thursday, May 19, 2011

Like it or not, cellphones are one of the primary ways agents stay in touch with other people.

Agent's Sales Journal recently published the sequel to their original posting, "Mind Your Cell Phone Manners" so agents can use their phones without offending others.

While no one can predict calls before they arrive, Agent Sales Journal says people can know the difference between what ones are urgent and which ones can wait. ASJ says there are always exceptions, but for the most part, when engaged in a conversation with an insurance lead in person, it's best to answer the phone and politely ask to call him or her back.

Some appointments may require an agent to enter a facility that demands people keep their cellphones in the off position. ASJ says that agents should adhere to this rule and not just turn the ring volume down or set it to vibrate.

The sources also says emotional calls from a loved one can be ruinous to a sale and should not be answered in public places.

First impressions are important, and adhering to a cellphone code of conduct can help agents turn insurance leads into sales.

Posted In: Insurance News, Sales Techniques

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