Insurance providers appear to be doing good things for insurance agents, a new report from the Independent Insurance Agents & Brokers of New York confirms.
According to the IIABNY Winter 2012 Industry Index, independent agents are for the most part satisfied with the service they receive from insurance carriers. The Personal Lines Index showed that sentiment registered at 74.6, a slight decline from 2011, while the Commercial Lines Index rose 1 point to 75.8.
The index is measured on a scale of 10 to 100, with 100 being the best possible score.
Kathleen Weinheimer, IIABNY's senior vice president of industry relations, noted that agents were generally satisfied this year, indicating she had expected more variation.
"It is surprising to me a little bit," said Weinheimer. "It seems right now there are a lot of issues out in the marketplace that are creating perhaps some tension between agents and their companies. I would have expected more negative numbers at this point."