Policyholders’ contentment with claims process improves

Posted on: Wednesday, April 04, 2012

Insurance customers satisfaction with the claims experience has risen considerably, which should do wonder for agents home insurance lead generation.

According to J.D. Power and Associates, customers were largely content with the claims process despite a considerable number of homeowners insurance claims this past year.

J.D. Power determined this after assessing several factors, such as claims settlement, service interaction and the repair process. On a 1,000-point scale, the overall satisfaction rate jumped to 833, an increase of 10 points when compared to a similar survey performed last year.

Jeremy Bowler, senior director of J.D Power's insurance practice, said the study's results should serve as a boon for the insurers everywhere.

"A period of tremendous volatility in the industry, caused by a large number of devastating storms, led us to anticipate that satisfaction would decline, but that clearly was not the case," said Bowler. "The industry as a whole did well in not only handling the day-to-day claims, but also the large volume of claims associated with those major events."

Posted In: Insurance News, Property & Casualty Insurance

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